O2UK witholding Galaxy Nexus over volume bug

Telefónica’s UK operation O2 has told Telecoms.com that it is not fulfilling orders for the Samsung Galaxy Nexus smartphone until Google and Samsung have fixed a bug that sees the phone spontaneously lose audio, affecting voice calls and audio alerts. The Galaxy Nexus is the first commercially available handset to sport version 4.0 of the Android smartphone OS, which Google has dubbed Ice Cream Sandwich.

An O2 spokesman told Telecoms.com on Monday that: “There is currently an issue with the phone’s volume that Samsung and Google are fixing. We’re currently holding back on sending new Nexus’ until this issue has been resolved. Hopefully this should be in the next few days.”

The problem came to light towards the end of last week, with both Samsung and Google releasing statements that acknowledged the problem, and claiming that a software update would fix it. Samsung’s UK operation posted the following tweet: “Regarding the Galaxy Nexus, we are aware of the volume issue and have developed a fix. We will update devices as soon as possible.”