KPN optimizes multi-national corporate customer management with a Comarch solution

Comarch delivers a comprehensive set of BSS modules to help KPN lower operational costs’, improve customer satisfaction and launch new services faster.

KPN discovered a market opportunity for managed mobile services and began delivering mobile communications to European multinational companies. Resultantly, end customers benefited from the significant reduction in overall costs of mobile communications within the company. Instead of having many providers from various nations, they were provided with one contract, a unified service in every country, as well as advanced self-service and mobile telephony cost reporting functionalities.

– The reason KPN decided to cooperate with Comarch was due to the competitive advantages offered by the proposed solution. The components of KPN’s previous BSS system required vast amounts of manual work being carried out by its users. The time needed to introduce improvements was too extensive. Maintenance costs were high and still rising. Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly. Further more Comarch proofed to be very willing in meeting our requirements – states Cees Versteeg, Director IT and Operations, KPN Managed Mobile Solutions.

The competitive advantages of the solution that influenced KPN’s decision included an effective relationship between quality and price. The delivered solution was extremely well integrated, and was the most flexible and comprehensive out of all the solutions that were short listed. The self-service and portfolio management functionalities were also positively evaluated. Further important factors influencing KPN’s decision was the proximity of one of Comarch’s offices (in Belgium and Poland) and the possibility to outsource all aspects associated with maintaining and managing applications to the Comarch Data Center.

– With the Comarch solution, KPN will lower operational costs in the long-term and improve customer satisfaction thanks to error prevention and customer self care functionalities. Additionally, the solution is expected to lead to reducing time-to-market for new portfolio features and a significant efficiency improvement – explains Paweł Lamik, CRM & Self Care Product Manager, Comarch SA.

The following modules of the Comarch BSS Suite were implemented at KPN: Comarch Convergent Billing, Comarch Customer Management, Comarch Billing Mediation, Comarch Corporate Self Care, Comarch Data Analysis and Reporting, and the Enterprise Service Bus. Apart from the implementation of the Comarch BSS Suite, the contract also covered such services as business analysis, migration and integration, as well as operational support. The whole solution is hosted at the Comarch Data Center and is provided as a managed service.

About KPN
KPN is the leading telecommunications and ICT service provider in the Netherlands, offering wireline and wireless telephony, internet and TV to consumers, end-to-end telecommunications and ICT services to customers. KPN’s subsidiary, Getronics, operates a global ICT services company with a market-leading position in the Benelux, offering end-to-end solutions in infrastructure and network-related IT. In Germany and Belgium, KPN pursues a multi-brand strategy in its mobile operations, and holds number three market positions through E-Plus and BASE. KPN provides wholesale network services to third parties and operates an efficient IP-based infrastructure with global scale in international wholesale through iBasis.

About Comarch
Comarch is a leading supplier of business-driven software solutions and services for telecommunications service providers, including convergent billing, interconnect/wholesale billing, SaaS billing, CRM and self care, as well as inventory, configuration management and network planning, in addition to network and service assurance. Comarch’s portfolio also includes service quality management software and the development of mobile applications and services. With 17 years of experience, Comarch is an expert with regard to the design, implementation, as well as integration of its solutions and services. Comarch works with customers from four different continents, including some of the market’s largest players, such as T-Mobile International, E-Plus Germany, Vodafone Germany, Telefónica O2 Germany, as well as MVNO operators, such as Auchan Telecom, France. Comarch’s solutions for telecom operators are intended for Fixed, Cable and Broadband Operators, Mobile Operators, Wholesale Departments, MVNO/MVNE Operators, ISPs and VoIP Operators, Content Providers and IPTV Operators, and Satellite Service Providers.

More information is available at: telecoms.comarch.com.

Comarch Telecommunications Press Office
Katarzyna Gajewska | Tel: +48 12 646 10 00 | Gsm: +48 691 464 119 | Fax: +48 12 646 12 00
E-mail: [email protected]