How telcos are humanizing digital customer experiences in 2023 and beyond

At Mobile World Congress 2023 we spoke to Padma Ravichander, CEO of Tecnotree, and Priya Thakoor, SVP of Digital and Product at Airtel Africa. Our conversation covered various uses of AI, including customer service, as well as use-cases across a number of industries. We also explored importance of digital empowerment in emerging markets.