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How Telcos are Using AI-Powered Decision Intelligence to Drive Profitable Customers
Strategic Priorities and Real-World Use Cases
November 12, 2024
1 Min Read
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Sponsored by MDS Global
How can CSPs effectively attract and retain high-value customers? What role does artificial intelligence play in predicting customer behaviour, optimising lifetime value, and reducing acquisition costs?
In this whitepaper, we answer these questions, offering a comprehensive analysis of how CSPs can leverage AI-powered decision intelligence to transform profitability and customer engagement.
Drawing on insights from leading researchers, examples from various CSPs, and our extensive experience working with telcos worldwide - from disruptive MVNOs to Tier 1 operators – the whitepaper discusses the following:
Addressing profitability challenges: The need to deliver personalised customer experiences amidst shifting behaviour, rising expectations, and increased operational complexity.
Unlocking AI for decision-making: How CSPs can use AI to drive profitable decisions and overcome key barriers to adoption.
Transformative use cases: Five applications of AI-powered decision intelligence that make a critical difference in driving profitable customers.
Real-world success stories: Eight examples of CSPs using AI-powered decision intelligence to achieve significant profitability gains.
Strategic focus areas: Seven key priorities for CSPs to implement a successful Decision Intelligence strategy, with a RAG assessment tool to track progress.
With real-world case studies, measurable outcomes, and a practical RAG assessment tool, this whitepaper guides you through adopting AI-powered Decision Intelligence to build a more profitable and customer-centric business model.
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