Vodafone signs customer care managed services deal

Operator group Vodafone has signed a five year global managed services deal with OSS/BSS provider Amdocs. Under the terms of the deal, Vodafone’s customer care and billing will be based on Amdocs software applications and the vendor will deliver application development, operations and maintenance services for the operator.

As part of the agreement, Amdocs said that it will establish a dedicated Shared Service and Development Centre for Vodafone, which will begin with servicing Vodafone’s local markets in Germany, UK and the Netherlands.

Working with Amdocs in a managed services model that centralises support across markets enables Vodafone to improve its business agility, simplify operations and reduce risk, Amdocs claimed. The vendor said that it also enables Vodafone to predefine desired performance levels, and improve on them for maximum control.

“Our managed services model helps Vodafone to provide a consistent customer experience across markets through standardized service-level agreements,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs.