Re-architecting Intelligent Communications - “Omni-channel communication is imperative today”

The data and messaging industries are witnessing significant disruption. In this complex environment, operators must work towards transitioning from functioning as bulk SMS providers to offering omni-channel platforms for the enterprise engagement. Deshbandhu Bansal, Assistant Vice President, Messaging and Broadband Solutions, Comviva, highlights why operators ought to move beyond traditional carrier services.