Improve Service Efficiency in the Call Center and Field with Slack Automation

Wednesday, November 08, 2023
2:00 PM Eastern Standard Time

As communications service providers aim to reduce service costs without sacrificing service quality, incorporating automation into processes grows increasingly important. Join DirecTV and Slack for this webinar to hear how DirecTV is using Slack and Service Cloud to improve both the customer and employee experience with process automation, visibility across teams, and rapid dissemination of information from corporate to field techs.

Speakers:

Derek Figueiredo – Lead, Account SE, Slack
Drew Fisher – Senior Director, Customer Technology Transformation Office
Matthew Sullivan – Lead, Account SE, Slack
Kelsey Collins – Product Marketing Senior Lead, Slack
Jennifer Clark – Principal Analyst – Cloud Infrastructure and Edge Computing, Heavy Reading