A third of Brits feel ‘taken for granted’ by operators
32% of mobile customers feel that their mobile provider is ‘taking them for granted’ due to mid-contract price hikes, according to a survey commissioned by Lyca Mobile.
January 3, 2024
When customers of one of the ‘big four’ operators were asked if their mobile bill was rising in 2024, 40% didn’t know, but 36% said their bills were hiked in 2023. This led to the disgruntled feelings in 32% of the respondents.
The main gripe is apparently that mid-contract price hikes feel ‘opportunistic’ with others saying they think there are now better contracts available, or that it has meant they no longer feel they’re getting a good deal.
70% meanwhile said they would like greater transparency from operators on the way in which price rises are calculated, and 57% are considering switching providers due to having to shell out more per month.