Analysys Mason study investigates how much BSS/OSS can be shared between B2B and B2C telecom operations

Comarch, a global provider of end-to-end solutions for telecommunications today released the findings of a  commissioned white paper written by Analysys Mason’s Mark H. Mortensen, that investigates whether it is possible to share some BSS and OSS functions between the mass (B2C) and custom (B2B) operations, to achieve lower TCO (total cost of ownership) and shorten time to market.

The white paper looks at telecom operators’ B2C and B2B operations and the different challenges they present, the similarities and dissimilarities in services offered to both segments, as well as at the diversity in the scale and complexity of processes supporting both domains.

When discussing these differences and  parallels, the author points to the opportunity-to-cash function as the area where sharing BSS and OSS for B2B and B2C domains seems to be potentially beneficial. In order to conclude how much sharing is possible, the he looks at the various business, technical and organizational considerations that operators need to take before embarking on a transformation project.

The white paper’s conclusion is that most network-facing service fulfillment systems can easily be shared between both domains, as can other systems, as long as an overall architecture, including a unified orchestration and product

catalog layer is implemented. Some parts of the customer-facing systems can also be shared if they adequately meet the opposing requirements of both B2B and B2C domains in terms of operations scale, transaction complexity, and administrative flexibility.

The complete white paper can be downloaded at: http://bit.ly/LBQQ3l

About Analysys Mason

Analysys Mason delivers strategy advice, operations support, and market intelligence worldwide to leading commercial and public-sector organizations in telecoms, IT, and media. Analysys Mason consistently delivers significant and sustainable business benefits. The company is respected worldwide for our exceptional quality of work, independence and the flexibility of our teams in responding to client needs. The company has headquarters in London and offices in Cambridge, Dubai, Dublin, Edinburgh, Madrid, Manchester, Milan, Paris, Singapore and Washington DC.

About Comarch

Comarch is a global supplier of IT products and services for the telecommunication industry, that has been present on the BSS/OSS market for over 19 years. Comarch provides products in the areas of BSS, CRM, OSS as well as a range of comprehensive services, including end-to-end BSS/OSS transformations. Comarch’s differentiators lie not only in the compliance of its products with leading industry standards, but mainly in the flexibility of its solutions and approach and the high competences of its engineers. Through projects for almost 50 telecom operators, Comarch has gathered experience in the fields of designing, implementing, and integrating IT solutions. Customers include T-Mobile in Austria, KPN in the Netherlands, as well as E-Plus Gruppe, Telekom Deutschland, Vodafone and Telefónica O2 in Germany.

More information is available at: telecoms.comarch.com.

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