Telstra takes Whispir SaaS global

Telstra’s international carrier and business services operation has this week made cloud-based rich communication service Whispir available over its international network.

Melbourne-based Whispir is a secure SaaS platform that threads together communications across many channels into rich conversations via SMS, voice, web, email, mobile data and social media networks. Telstra is a key investor in the firm.

Telstra Global Enterprise and Services will undertake the global expansion of the Whispir Conversation Platform, a cloud-based enterprise service that allows organisations to reach and communicate with customers, employees and the community. The Whispir Conversation Platform will be available in global locations from the end of August via a range of packages and pricing.

Nathan Bell, Telstra Global Enterprise and Services, Director of Marketing, Portfolio and Pricing said Telstra currently offered the Whispir Conversation Platform to many of its enterprise and government customers in Australia and would be using this experience to deliver the service to new international customers.

“In less than two years, Whispir’s customer base has quadrupled to more than 1.6 million users and with today’s expansion, we see significant growth opportunities for this service, particularly when delivered over Telstra’s global network extending to more than 2,000 Points of Presence,” said Bell.

“From a major bank using the platform to communicate with staff about IT incidents, critical events and business continuity to a rail operator sharing targeted information about their train network with a local community, or a HR department coordinating the flow of information to job seekers in their network, Whispir can be used across complex operational environments within any industry and organisation, big or small,” he said.