Comarch - Key issues to consider before switching to convergent billing

We live in a world where communications go far beyond voice and SMS. A mobile phone serves for video streaming, navigation, playing music and e-mail, and the traditional use of voice and SMS can account for just a small portion of the total time that a handset is in use. The expansion of operators’ service offerings into data services has a huge impact on the underlying platform. Offering more data services not only entails additional network capacity investments, but also calls for extra capabilities to be added to the BSS platform. The operator must be able to charge for the new types of services and adapt quickly to competition, while keeping the customer experience intact.