In October 2017, Heavy Reading conducted an online survey of 100 CSP representatives working for around 75 different organizations across the globe. The questionnaire assessed the current state of CSP revenue management systems and explored their priorities for modernization.
Amdocs commissioned Forrester consulting to conduct a comprehensive global survey to assess how well service providers are meeting customer expectations from virtual agents, i.e. chatbots. Are CSPs investing in the right areas? This survey, which polled thousands of consumers worldwide, as well as c-level executives from dozens of tier-1 service providers, uncovers that there is an enormous gap between the kind of service consumers expect from virtual agents versus the areas in which service providers are investing.
There’s a seismic shift taking place in entertainment – and its effect on digital service providers is profound. On-demand media consumption will change every facet of your service offering – and sooner than you think. Leading service providers are already adopting new strategies to capitalize on the on-demand revolution.
This eBook will lay out four common scenarios that users face when it comes to connecting to the Internet at home, and will provide valuable insights on how Devolo can help you overcome these challenges.
Download this paper from Heavy Reading to learn more about how CSPs are utilizing DNS and network infrastructure to stay steps ahead of cybercriminals, keeping their networks and SMB customers protected.
Download this paper from Strategy Analytics to find out how forward-thinking CSPs are offering cloud-based security services to keep destructive threats off their networks and safeguard businesses from the financial and operational damages that can result from malicious attacks.
The Internet of Things (IoT) is a huge opportunity for communications service providers (CSPs), because of the sheer scale of investment it will attract and the business impact it will have globally. This white paper looks at developments in the IoT landscape and the critical factors and obstacles that CSPs need to be aware of […]
From the front lines of the war on cybercrime, Nominum discovers new trends in ransomware, phishing, IoT-related threats and more. We analyzed 15.3 trillion DNS queries to produce this 46-page report that delves into the mind of a cybercriminal.
This new, survey-based report from Ovum examines the benefits of leveraging DNS to enable CSP digital transformation. It explores the changing business needs of CSPs and how DNS contributes to a “subscriber-first” approach.
There has been plenty made of the future market size of Internet of Things (IoT), and almost everyone in the telecoms industry is very familiar with numbers claiming “IoT will be worth billions by 2020”. However, it would be fair to say that the IoT market in general failed to capture the public’s imagination in […]
This inaugural security report from Nominum Data Science comes from the frontlines of the war against cybercrime, examining the most prevalent and effective malware in today’s threat landscape—including DDoS, DNS amplification and pseudo-random subdomain (PRSD) attacks. Nominum Data Science reveals the methods and mechanics behind emerging and pervasive threats, such as Locky, Necurs and Ghost Push. The team analyzes over 100 billion DNS queries every day and employs advanced techniques, including proprietary algorithms and machine learning, to give you the best insight into today’s dynamic threat landscape.
Telecom service providers testify they are responding to pressures on their business models by changing the way in which they design, develop and deliver services. This transformation is targeting a shift from today’s legacy network operations to implementing a transparent service delivery, operations and management environment that enables customers to self-service and monitor service-level agreements (SLAs) and key performance indicators (KPIs). A key goal is to give customers the capability to activate changes and upscale, downscale or alter services on demand. This is an urgent need because operators are challenged to differentiate to increase revenue in the face of slower growth and greater competition.
This new report from Strategy Analytics identifies seven challenges that could be ‘show stoppers’ for the key multi-billion dollar markets where Service Providers are looking for revenue growth over the next decade.
The ‘Internet of Things; Why Location Matters’ ebook is essential reading for understanding this potential, from management of mobile industrial assets and crowdsourcing air quality monitoring to targeted mobile advertising, smarter refuse collection and the Smart Home. It is an essential guide for telecommunications businesses to understand how to leverage the location information that will be the key to realising potential revenue streams from the IoT.
In the past year, cybercrime has skyrocketed as malware authors continue to gain sophistication. From the front lines of the cybercrime war comes a new white paper that shares analysis from Domain Name System (DNS) data inspections to shed new light on methods to reduce cybercrime.
This visually stunning guide provides 34 ways DNS can be used by providers to enable a safer and more personalized experience for Internet subscribers. Learn how others in the industry are leveraging their existing DNS infrastructure investment to achieve amazing results.
As key connectors of such value chains, communications service providers (CSPs) have an excellent opportunity to influence the API economy and exploit their insights into its workings, as well as to contribute revenue-generating digital platform services of their own.
The paper outlines the pressures facing providers today such as “cloudified” networks while examining the capabilities of Domain Name System (DNS). The unique gateway position of DNS—as the bridge between subscriber and network—can be leveraged to drive better subscriber experiences and greater loyalty.
Competitive pressures are mounting for service providers, making digital transformation an urgent imperative. This paper analyzes the state of the industry and offers a path for providers to transform in order to meet the ever-increasing needs of today’s subscriber.
With growing emphasis on new data-consuming trends in the enterprise space, such as M2M, IoT, and cloud services operators are being faced with the challenge of how to not only manage the delivery of a new era of services, but to also create new and innovative solutions capable of supplying perennial connectivity and 100% reliability to customers.
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