OSS/BSS/CX

Vodafone HQ sign

Vodafone Australia admits to misleading carrier billing service Vodafone Australia admits to misleading carrier billing service

After an Australian Competition and Consumer Commission (ACCC) investigation, Vodafone Australia has admitted misleading consumers through its third-party Direct Carrier Billing (DCB) service.

Jul 16, 2019

|

1 Min Read

The Telecoms.com Podcast: What is digital transformation?

The Telecoms.com Podcast: What is digital transformation?The Telecoms.com Podcast: What is digital transformation?

Jul 15, 2019

Ofcom introduces text-to-switch

Ofcom introduces text-to-switch Ofcom introduces text-to-switch

Jul 1, 2019

1 Min Read

O2 UK first to exploit fairness initiative with Overpayment Estimator

O2 UK first to exploit fairness initiative with Overpayment Estimator O2 UK first to exploit fairness initiative with Overpayment Estimator

byScott Bicheno

Jun 26, 2019

1 Min Read

FCC reveals glacial progress on the resale of location data by operators FCC reveals glacial progress on the resale of location data by operators

byScott Bicheno

May 17, 2019

1 Min Read

Operators are finally getting the message about 5G monetization

Operators are finally getting the message about 5G monetization Operators are finally getting the message about 5G monetization

byScott Bicheno

May 15, 2019

1 Min Read

Telecoms vendors need to raise their game – DTW 2019

Telecoms vendors need to raise their game – DTW 2019

Telecoms vendors need to raise their game – DTW 2019

byScott Bicheno

BSS - change and adapt, or die

BSS - change and adapt, or die

BSS - change and adapt, or die

The Telecoms.com Podcast: Europe, Huawei, O-RAN and Legere

The Telecoms.com Podcast: Europe, Huawei, O-RAN and Legere

The Telecoms.com Podcast: Europe, Huawei, O-RAN and Legere

Ericsson calls BS on its full-stack BSS

Ericsson calls BS on its full-stack BSS

byScott Bicheno

customer service

The pre-paid market needs to learn how to say yes

The pre-paid market needs to learn how to say yes

Truphone and Redtea among the first to exploit the Apple eSIM opportunity

Truphone and Redtea among the first to exploit the Apple eSIM opportunity

Truphone and Redtea among the first to exploit the Apple eSIM opportunity

byScott Bicheno

Telarix and Starhome Mach merge to offer global wholesale telecoms portfolio

Telarix and Starhome Mach merge to offer global wholesale telecoms portfolio

Telarix and Starhome Mach merge to offer global wholesale telecoms portfolio

byScott Bicheno

Churn is breaking the telecoms market: here’s how to fix it

Churn is breaking the telecoms market: here’s how to fix it

Churn is breaking the telecoms market: here’s how to fix it

Bill Contract Tear

A design-led approach to billing creates new opportunities for service providers

A design-led approach to billing creates new opportunities for service providers

Europe map with network points

Happy birthday roam like at home: Impacts and opportunities one year on

Happy birthday roam like at home: Impacts and opportunities one year on

Legal gavel and smartphone

Amdocs and Openet settle baffling, endless patent dispute

Amdocs and Openet settle baffling, endless patent dispute

byScott Bicheno

Openet finds people are losing their faith in OTTs

Openet finds people are losing their faith in OTTs

Openet finds people are losing their faith in OTTs

byScott Bicheno

The challenge of digitalisation for CSPs

The challenge of digitalisation for CSPs

The challenge of digitalisation for CSPs

customer service

Will Vodafone usher in a new culture of customer service for telcos?

Will Vodafone usher in a new culture of customer service for telcos?

Bringing BSS/OSS into the new age - it’s now or never

Bringing BSS/OSS into the new age - it’s now or never

Bringing BSS/OSS into the new age - it’s now or never

EE allows parents to bestow the gift of data

EE allows parents to bestow the gift of data

EE allows parents to bestow the gift of data

byScott Bicheno

London welcomes buskers to the digital revolution

London welcomes buskers to the digital revolution

London welcomes buskers to the digital revolution

Telefónica lures Netflix into its content aggregator platform

Telefónica lures Netflix into its content aggregator platform

Telefónica lures Netflix into its content aggregator platform

Ofcom reveals UK consumer telecoms value for money is improving

Ofcom reveals UK consumer telecoms value for money is improving

Ofcom reveals UK consumer telecoms value for money is improving

byScott Bicheno

Over 700 Telecom CxOs Have Spoken: Incumbents Strike Back

Over 700 Telecom CxOs Have Spoken: Incumbents Strike Back

Over 700 Telecom CxOs Have Spoken: Incumbents Strike Back

Openet calls on the power of Frykhammar

Openet calls on the power of Frykhammar

byScott Bicheno

Google wants your smart speaker to pay your bills as well

Google wants your smart speaker to pay your bills as well

Google wants your smart speaker to pay your bills as well

Telefónica looks for micro-location sweet spot

Telefónica looks for micro-location sweet spot

Telefónica looks for micro-location sweet spot

BriteBill on customer billing

BriteBill on customer billing

BriteBill on customer billing

Taking the BS out of BSS

Taking the BS out of BSS

Taking the BS out of BSS

byScott Bicheno

Openet reckons Globe Telecom deal win vindicates its ‘agile’ philosophy

Openet reckons Globe Telecom deal win vindicates its ‘agile’ philosophy

Openet reckons Globe Telecom deal win vindicates its ‘agile’ philosophy

byScott Bicheno

Bad Customer experience

Vodafone UK seems to have finally sorted out its customer service issues

Vodafone UK seems to have finally sorted out its customer service issues

byScott Bicheno

Ericsson says consumers want mobile data tariffs to be less rubbish

Ericsson says consumers want mobile data tariffs to be less rubbish

Ericsson says consumers want mobile data tariffs to be less rubbish

byScott Bicheno

mobile phone bill

Most people baffled by their phone bills – survey

Most people baffled by their phone bills – survey

byScott Bicheno

Subscribe and receive the latest news from the industry.

Join 56,000+ members. Yes it's completely free.