Telefónica Brazil deploys TOA for cloud-based field service solution

Vivo, the Brazilian subsidiary of Spanish telco Telefónica said Tuesday that it has deployed TOA Technologies’ cloud-based field service management application, which provides end-to-end service tracking for both employees and contractors.

“The deployment of this cloud-based tool to manage Telefónica’s field technician workforce shows Telefónica’s Commitment to its digital transformation. This is a pioneer project in the operating support systems area, and the focus has been on the quick Implementation and achievement of efficiency goals,” said Enrique Blanco, global chief technology officer for Telefónica.

The company said it deployed the application and integrated it with its OSS in just six months. Blanco said that the project was completed in record time, in part because the SaaS solution was easier to deploy than on-premise equivalents.

The solution, which has already been deployed at Telefónica’s Chilean outfit, is scheduled to be rolled out to the wider business over the coming months.

“The transformation of Telefónica OSS, With TOA Technologies’ SaaS solution, is disruptive for two Reasons: first, using an SaaS for OSS implementation enables more flexibility and quick deployments, and second, the SaaS delivery allowed us to manage the Implementation in each country with a common roadmap and set of processes. These two points are critical for applying to Telefónica’s OSS implementation at scale,” said Juan Manuel Caro, OSS operation and global director in Telefónica.

Telefónica’s embrace of the cloud to improve its own operations has been a strategic priority for the past couple of years. Earlier this year the Spanish telco unveiled comprehensive network function virtualisation plans in a bid to make its network more flexible, particularly as it seeks to add more enterprise customers to its network and encourage uptake of its cloud services.

The Broadband LATAM conference is taking place on 3^rd– 4^th June 2014 at the Amcham, São Paulo, Brazil. Click here to download a brochure.