Category: BSS/OSS/Transformation

How telcos are humanizing digital customer experiences in 2023 and beyond

At Mobile World Congress 2023 we spoke to Padma Ravichander, CEO of Tecnotree, and Priya Thakoor, SVP of Digital and Product at Airtel Africa. Our conversation covered various uses of AI, including customer service, as well as use-cases across a number of industries. We also explored importance of digital empowerment in emerging markets.

Rethink telecom customer support with Subtonomy

Subtonomy CEO, Andreas Jörbeck shares the most important key takeaways from Mobile World Congress 2023 when it comes to telecom customer support.
The importance of streaming customer support operations as well as digitalization of the support journey and how Subtonomy can play an important role of the hot topic of AI chatbots.

Velocity at MWC is more than a theme

In this interview, Optiva CTO Matt Halligan expresses his thoughts on the direction the telecom industry needs to take and why. He also shares an unmistakable passion for Optiva’s strategy and why the need to simplify, unify and monetize is framing the company’s direction.

TIM network buyout delay favours KKR

TIM’s board meets as scheduled on Friday to discuss KKR’s offer to buy into the telco’s networks business, despite the fact that the firms have pushed back their deal deadline by a month to accommodate a request from the government.

VMO2 gets new HQ as integration efforts bear fruit

Virgin Media O2 plans to open a new headquarters in central London to replace two of its existing sites as part of its ongoing drive to further integration between its constituent businesses.

What to expect from European operators at MWC 2023

With the biggest trade show in the telecoms calendar kicking off next Monday, here’s a sneak peak of what some of the main European telco groups will be showcasing in the halls of La Fira in Barcelona.

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