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Using AIOps solutions in the telecoms industry: a market assessment

Artificial intelligence for IT operations (AIOps) is helping shape automations and transformations across the telecoms sector, combining big data with machine learning (ML) to support the automation of key operations. AIOps has reached an advanced stage of development in network assurance functions, including event correlation and analysis, anomaly detection, root cause analysis (RCA), alert prioritisation, and natural language processing to augment report creation and searches.

This paper:

  • defines AIOps and associated use cases
  • provides insight into key technology components, vendor offerings and CSP implementation examples
  • discusses challenges facing CSPs and technologies used to address them, offering a summary of results.
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