Ofcom and Which? warn UK telcos to up their game
Fixed broadband remains the most griped-about comms service in the UK and complaints are on the up, albeit only slightly, according to new data from regulator Ofcom.
Telecoms.com
complaints
Shell Energy goes from bad to worse in latest Ofcom complaints report
It looks like relatively new ISP Shell Energy is struggling to keep its customers happy as it is the most complained about UK broadband and landline provider.
Shell Energy tops list of broadband complaints
ISP Shell Energy has generated the most amount of complaints to UK comms regulator Ofcom of all the major broadband providers, mainly due by faults and service issues.
Ofcom says broadband and mobile complaints are down across the board
UK comms regulator Ofcom has published its latest quarterly report on the number of complaints it receives related to landline, broadband, mobile and pay-TV services.
UK telecoms complaints decline despite lockdown
You’d think people would moan more about telecoms services when that’s all they have, but the latest Ofcom numbers paint a different picture.
Vodafone ranks number one in the Ofcom competition no-one wants to win
Ofcom has released data detailing the complaints lodged for each telco in the UK, and Vodafone almost clean sweeps the awards.
Canadian complaints give regulator more ammunition for new telco
The Commission for Complaints for Telecom-television Services (CCTS) has said complaints against the telcos are at an all-time high, just as competition authorities are building evidence.
Vodafone’s UK fixed line efforts off to a shaky start
Ofcom has started including Vodafone’s broadband and landline services among its complaints data and they top both categories.
BT Mobile joins Vodafone as most complained about UK mobile provider
Ofcom has published its latest moaning charts and they reveal Vodafone finally has company at the top of this list of shame.
BT scrapes bottom of Ofcom rankings (again)
It’s that time again. Ofcom has released data on who are the best and worst for customer service in the UK. And BT has struggled for another quarter.
Vodafone downplays deteriorating customer service data
Ofcom’s latest customer complaints data reveals Vodafone’s rehabilitation hit a bump in Q4 2016, but the operator insists things are still on track.
Ofcom complaints data shows slight improvement for Vodafone
UK telecoms regulator Ofcom has published its consumer complaints data for Q1 2016 and it reveals a slight improvement for Vodafone, but there’s still a way to go.
Australian operators improve customer service
Australian telecoms regulator the Australian Communications and Media Authority has announced a sustained reduction in complaints to the Telecommunications Industry Ombudsman (TIO) from consumers regarding customer services of the country’s mobile operators.
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