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Brightspeed is born in the USA

Brightspeed will spend US$2 billion on the rollout of fibre infrastructure to up to 3 million US homes and businesses over the next five years.

If the name doesn’t sound familiar, that’s because it’s not: Brightspeed is the name that Apollo Global Management has just given to the consumer operations it is in the process of acquiring from Lumen Technologies. Or to put it another way, what was once CenturyLink is now Brightspeed.

To recap just a little, in August Lumen announced it had inked a $7.5 billion deal to sell its legacy CenturyLink-branded incumbent local exchange carrier (ILEC) business – which covers consumer, small business, wholesale and mostly copper-served enterprise customers – across 20 states in the Midwest and Southeast of the US. The assets reached around 7 million addressable locations and included approximately 200,000 fibre-enabled units. The Lumen brand came into existence the best part of a year earlier, when the parent company formerly known as CenturyLink renamed itself, retaining the old brand purely for the legacy ops and adding a new Quantum Fiber brand for its fibre-based operations.

The Apollo takeover is not yet complete, but the company did not provide any additional detail on progress, other than to say that, subject to the usual regulatory approvals and so forth, it is due to close in the second half of next year. That’s in line with what it said when it first announced the deal.

As such, Apollo is getting a flying start on turning around its not-that-soon-to-be new assets. The company is talking a good game on helping to “bridge the digital divide” by rolling out fibre, and therefore faster and more reliable Internet services, to under-served communities, but let’s not forget that it is an investment firm. Getting in at the fibre rollout phase gives it ground-floor access to network infrastructure that promises long-term, reliable returns, as well as creating a more valuable asset than the one it purchased.

Nonetheless, that doesn’t change the fact that the US is getting a new fibre builder and more people are gaining access to fibre broadband, should they want it.

“As we take the first steps in our journey and develop our infrastructure investment plans to provide consumers, local businesses and enterprise customers with the fastest, most reliable connections they need to accomplish what’s most important to them, we now have a brand identity that uniquely reflects our product attributes and customer experience,” said Brightspeed chief executive Bob Mudge.

“We have an incredibly talented team of network builders and lifelong customer advocates who are eager to accelerate the upgrade to fiber optic technologies in parts of the country that have been historically under-invested,” he said.

Brightspeed notes that its leadership team has worked together for more than two decades, their achievements including the buildout and growth of Verizon’s Fios fibre service. Indeed, Mudge has the post of EVP network operations at Verizon on his CV, along with other posts at the telco, while

the new Brightspeed Chief Operating Officer Tom Maguire and Chief Administration Officer Chris Creager both spent many years at Verizon.

“We are thrilled to introduce Brightspeed and to continue building our team with innovators who share a commitment to outstanding customer service,” said Creager. “We know what it takes to drive industry change, and while the investment and transformation we are planning are bold, we are confident we will have the right team members, partners, and resources to bring fast, reliable, and user-friendly internet to the communities that need it most.”

We’ll see how it all pans out in the fullness of time.

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13 comments

  1. Avatar sandra g cherer 09/12/2021 @ 3:26 pm

    We have had centurylink dsl for 15 years and have suffered through it. It has been the worst customer service and worst ISP speed ever. Is there are plan to remove all of centurylinks antiquated dsl to fiber…… dreaming and hoping

  2. Avatar harley townsend 08/08/2022 @ 4:53 pm

    When pigs fly.

  3. Avatar James 12/08/2022 @ 9:50 am

    I have yet to hear from my local office too, I’m in Lorain, Ohio. Ohio is supposed to have a big portion of fiber but if I don’t hear anything by 01/01/2023 then I’ll assume this is all smoke and I’m dropping DSL and go to something like T-Mobile Home Internet.

    The best Centurylink/Lumen can offer me is 15Mbps but they say the modem I bought from them 1 1/2 years ago is obsolete, so that’s why I only get no more then 3Mbps and I usually have to reboot my modem daily to bring the speed back to the 3Mbps.

  4. Avatar Nancy Aiken 12/08/2022 @ 1:03 pm

    Sounds like former CenturyLink customers are going to be hit with a huge price hike in the future. I am happy with the service I have now and not happy about yet another monthly bill being raised so I have to make cuts elsewhere……will probably have to sacrifice TV options to make up the difference.

  5. Avatar Greg m 17/08/2022 @ 3:03 pm

    Im in rural pennsylvania and have had a century link 15M dsl for ages. 10 years at least. I found it to be excellent, very reliable. Rarely goes down. Im happy to stick with my legacy access, if upgrading means a huge cost increase.

  6. Avatar David Denmark 02/09/2022 @ 11:15 pm

    I am dissapointed in Centurylink. my bill goes up every year and we are on a set income.
    I DO NOT SEE Florida ON THE MAP for BrightSpeed. Is that a concern? Between my phoneline and my slow internet and Dish we pay over $200.00 a mo. I am looking into free air antenna and thinking of dropping my home phone.
    They are driving us away from customer service. There seems to be no DIRECT STATESIDE CUSTOMER
    PHONELINE to talk to a person in the USA. Wait times are HOURS. I hope we will be getting better service without paying more.

  7. Avatar Vara Hitchcock 10/10/2022 @ 5:34 pm

    We have had this Brightspeed(a total misnomer!!) for less than a month, and we have had NO PHONE SEEVICE since last Friday night(it is midday on Monday now.) . I made calls Saturday and Sunday to repair, but never heard a word back. Yesterday, when I FINALLY, git a human, they hung up on me as soon as I said we had no service.
    I spoke to them AGAIN today, and was cut off 3 times! The CS agent told me he was in INDIA! He did call me back all 3 times I was cut off so he gets points for that anyway. At first he said it’d be 10 DAYS before repair could come out, but I told him that was totally unacceptable, so he said, “Okay. Someone will be out today”!!!
    This is the kind of service we got 7 years ago when we got a landlines from CenturyLink. It took them almost 2 yrs to get it all repaired and working steadily. We are older folks, 80 and 84, and have health problems that make it necessary to have a landline, so we have no choice but to use Brightspeed, but it is done so under duress as it’s old CenturyLink all over again! Our internet is okay, but the phone service is the pits!
    PLEASE GET IT RIGHT, BRIGHTSPEED! We have but one life to live, and I doggone sure don’t want to give it to ANOTHER risky dink phone company! Give the monopoly back to MA Bell! Then, unless we had a tornado, we ALWAYS had phone service and until recently, we never got a person with a heavy accent…except maybe a Southern drawl!!!πŸ˜ŠπŸ€—

  8. Avatar Ann Turney/Quality Inter-Connect Systems, Inc. 14/10/2022 @ 10:24 pm

    I have found my short (this week) experience with Brightspeed totally incompetent. They have not been truthful, they have sent me from department to department with the same result; nothing.

  9. Avatar Sandy 07/11/2022 @ 6:38 pm

    Not better than Centurylink! Was hoping for improvement and so far I have spent 8 days with approximately 2 hours per day on chat or on hold waiting for help. No help anywhere! But if you enjoy wasting time on the computer with intermittent internet then Brightspeed is the company to go with! 17 years of terrible service.

  10. Avatar Mary Pearse 13/11/2022 @ 6:13 pm

    Another incompetent, disreputable technology company; impossible to communicate with.

  11. Avatar Duane 23/11/2022 @ 9:09 pm

    $50/month for 1.5 Mbps?!?! I had to check my eyes. I was hoping 1.5 Gbps, but nope, 1.5 Mbps. That’s 0.75% the speed Spectrum is giving me for the SAME PRICE. How naive do they think we are?

  12. Avatar Brehus 28/11/2022 @ 6:31 pm

    I had Centurylink I was getting 20Mbps they got bought by Brightspeed and my plan get reduced to 15Mbs.
    Lets just say I went with their direct competitor in this area TMobile home internet I get 300mbs for $50 per month with the price locked in

  13. Avatar Lee 28/12/2022 @ 9:14 pm

    I only experienced deplorable service from Century Link. We will have to see what Brightspeed will bring. The Century Link techs (if you actually got to see them) were terrible. When you are setting up for a repair appointment, they made a big production out of you “being over 18 and on site”, and they never showed. I can’t tell you how many days of work I have missed to be “on site” and then no one shows up–not even to the phone box. And customer service is a concept that was left on the editing floor. As for infrastructure, there is no access to fiber optics, cable or DSL for me or my neighbors. At this point, I would be impressed with some landline service. It is December and I have had absolutely NO PHONE SERVICE since October. The line is dead. No dial tone. Nothing. But the HUGE monthly bill somehow manages to find me without fail. What do you bring Brightspeed? More of the same?

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